We accept all major International credit cards through PayPal.
All products are sent to you from London, UK. Prices do not include delivery charges which will be calculated at checkout. Ocean CoCreate retains the right to change prices at any time.
CUSTOM PRODUCTION ART PRINTS
All custom production art prints are Giclée prints produced locally in London, UK. The delivery time is expected to be approximately a week and all Custom production art prints are non-refundable.
DAMAGED PRODUCTS OR PARCELS
If you notice any damage to your parcel/package when receiving it, this MUST be noted on the delivery note (where you sign for your package). Please document all damages, including the outside packaging and include them in an email to us. Without images of both product and packaging, we will not be able to issue a refund or replace your product.
Please contact us before returning any items.
Any returns must be made no later than 2 weeks from the time of receiving the products.
Products are to be returned in original condition in original, undamaged packaging.
Returned goods should be protected in a box. No tape is to be attached to the product.
The cost of returning the item is to be paid by the buyer.
When return goods are received in accordance to the above criteria, we will refund the value of your order.
We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria.
Please quote your order number on all correspondence.
Please note: Our shipping partners will attempt several deliveries, but if your order is returned to us through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.
If you refuse to accept the delivery, the package will be returned to us. If you wish a refund, you will still need to notify us. In this case, shipping costs or other fees will not be returned.
When confirming your purchase you are entering into a binding agreement for your purchase. If you wish to change or cancel your order you must contact us as soon as possible. If your order has not been shipped, we will cancel it for you. Shipping costs or other fees will not be returned.
For you to place an order with www.oceancocreate.com
we need the following information: full name, address, phone number and e-mail address. For you to sign up for our monthly we need the following information: email.
We record your personal information for the purpose of delivering goods to you when you place and order and when you sign up for our newsletter, in order to share news, offers and other relevant information. Personal information registered with Ocean CoCreate is kept for five years, after that the data will be deleted. We save your e-mail address to send you an order confirmation as well as notify you when your order has been shipped. Your name and address will show on a label of your package with your order. We cooperate with different companies which process and file data. These companies process data solely on our behalf and may not use personal data for their own purposes. We only use your information to deliver your order and to provide the customer service you deserve.
Ocean CoCreate takes great care of data privacy and confidence, so when collecting personal information through our website, we ensure that you know exactly what information is collected and why. Your information can also be used to investigate suspicion of fraud.
. The cookie makes it possible to recognise your computer/IP-address and collect information about the pages and functions you visit. You can always delete cookies from your computer by disabling cookies in your browser.
Some cookies are stored until you shut down your browser, while others are stored for longer. Paper Collective uses third-party cookies (Google Analytics, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) offering a statistical analysis program.
WHO HAS ACCESS TO YOUR INFORMATION?
Proprietors and the staff of Ocean CoCreate have access to the information recorded about you. We do not store customer data encrypted.
We do not transmit encrypted customer information.
Information provided to oceancocreate.com is never disclosed or sold in any way to third parties, and we record any sensitive personal information. You have the right to, upon request, be informed which information we have registered of you, and according to the personal data protection act. If the information is wrong, incomplete or irrelevant, you have the right to have the information corrected or deleted.
If you want more information or wish to change your personal data, you are welcome to contact us. You can reach out by e-mail: